Privacy Policy — HookAILoop

1. Introduction

HookAILoop is committed to protecting your personal data and complying with the General Data Protection Regulation (GDPR) and all applicable European data protection laws.

This Privacy Policy describes how we collect, use, store, and protect your personal information when you use our website and services. As a European company based in Estonia, data protection is at the core of our architecture and operations.

2. Data Collection

We collect the following categories of personal data:

Identity Information

First name, last name, and job title provided when creating an account or booking a consultation.

Contact Information

Email address, phone number, and company name used for communication and service delivery.

Professional Information

Company name, industry, role, and project details shared during onboarding or consultations.

Technical Data

IP address, browser type, device information, pages visited, and interaction data collected automatically for analytics and security purposes.

3. Data Usage

We use your personal data for the following purposes:

Service provision and improvement: To deliver, maintain, and improve our CPaaS platform and AI agent services.
Communication: To respond to your inquiries, send service updates, and provide technical support.
Personalization: To customize your experience and provide relevant recommendations based on your usage patterns.
Legal compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.

4. Hosting and Security

All data is hosted exclusively in Estonia and the European Union, in secure, certified data centers operated by NIXFEO.

We implement the following security measures to protect your data:

Encryption: End-to-end encryption for data in transit (TLS 1.3) and at rest (AES-256).
Access controls: Role-based access control (RBAC) with multi-factor authentication for all administrative access.
Monitoring: Continuous security monitoring, intrusion detection, and automated alerting systems.
Backups: Regular encrypted backups with geographic redundancy within the EU.

5. Your Rights

Under the GDPR, you have the following rights regarding your personal data:

Right of access (Article 15): You have the right to obtain confirmation of whether personal data concerning you is being processed and to access that data.
Right to rectification (Article 16): You have the right to request correction of inaccurate personal data.
Right to erasure (Article 17): You have the right to request deletion of your personal data ("right to be forgotten"). We provide one-click data deletion.
Right to restriction (Article 18): You have the right to request restriction of processing of your personal data under certain conditions.
Right to data portability (Article 20): You have the right to receive your personal data in a structured, commonly used format and to transfer it to another controller.
Right to object (Article 21): You have the right to object to processing of your personal data for direct marketing or based on legitimate interests.

To exercise any of these rights, contact us at contact@hookailoop.com. We will respond within 30 days.

6. Cookies

Necessary Cookies

These cookies are essential for the website to function properly. They include session cookies, security tokens, and preferences. These cookies cannot be disabled.

Analytics Cookies

We use Google Analytics to understand how visitors interact with our website. These cookies collect information such as pages visited, time spent on site, and referral sources. All data is anonymized.

You can manage your cookie preferences at any time through our cookie consent banner displayed on your first visit. You can also configure cookie settings in your browser.

7. Data Transfer

Your personal data is processed and stored exclusively in Estonia and the European Union. We do not transfer personal data to countries outside the EU/EEA.

All our infrastructure, including servers, databases, and backup systems, is located within EU data centers. This ensures full compliance with GDPR data transfer requirements.

8. Contact

For any questions about this Privacy Policy or to exercise your data protection rights, please contact our Data Protection Officer:

DPO Contact: contact@hookailoop.com

Address: HookAILoop, Harju maakond, Kesklinna linnaosa, Pärnu mnt 139e/2-8, 11317 Tallinn, Estonia

Phone: 09 70 40 19 50

9. Supervisory Authority

If you believe that your data protection rights have been violated, you have the right to lodge a complaint with the Estonian Data Protection Authority:

Andmekaitse Inspektsioon (Estonian Data Protection Inspectorate)

Tatari 39, 10134 Tallinn, Estonia

Website: www.aki.ee

Email: info@aki.ee